The Fiind AI Confidence Score is a measure of how confident the system is in recommending your ideal customer to you. An ideal customer is determined by a number of factors including their current readiness for the products you sell, where they are located, what industry they are in, and what signals they exhibit that are a fit for you.

Confidence level is affected both positively and negatively depending on actions you take. See below for a list of some of the actions that affect your score positively and negatively? 

Events that will raise your score:

  • Using Lookup, Enrich, and Search Apps
  • Marking Action Buttons
  • Thumbs Up
  • Thumbs Down
  • Watch List
  • Notes
  • Win
  • Answering Company Profile Questions
  • Providing Feedback

Events that may lower your score:

  • Changing your products
  • No activity for long periods of time

Company Profile Questions are heavily weighted in your confidence score. Your answers don’t have to be perfect, but for best results, keep them up to date as your business evolves.

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